My return is showing "Paused" — what does that mean and how do I fix it?

A Paused status means that the return processing has stopped and is waiting for an action or input before it can continue. In most cases, the pop-up message displayed on screen will tell you exactly what needs to be resolved — always read this message carefully as it is your best first clue.

Below are the most common reasons a return may show "Paused" and how to address each one:

1. Manual Re-trigger Needed

Sometimes the return simply needs to be manually restarted.

What to do: Click the Re-run Tax Prep button to restart the process. This is often all that is needed.

2. Missing Prior Year Tax Return

If the prior year tax return has not been uploaded, Filed may be unable to continue processing.

What to do: Upload the prior year return to the client's document folder, then click Re-run Tax Prep.

3. Client Not Rolled Over in Tax Software

If you have not yet rolled the client over to the current tax year in your tax software, Filed will not be able to locate or populate the return.

What to do: Log into your tax software, roll over the client to the current tax year, and then re-trigger the return in Filed.

4. Permission Issue (ProConnect)

For firms using ProConnect, a Paused status may indicate that Filed does not have the necessary permissions to access or enter data for that specific client within ProConnect.

What to do: Review the client's permissions in ProConnect and ensure the Filed integration has the appropriate access. Then re-trigger the return.

5. Password-Protected File or Unsupported Return Type

There are two additional common reasons a return may pause during processing:

• Password-protected file: If one of the uploaded documents is password-protected, Filed will be unable to read or process it. What to do: Remove the password protection from the file, re-upload it, and then click Re-run Tax Prep.

• Unsupported return type: Filed's AI Prep currently only supports 1040 (individual) returns. If the backup file or return in your tax software is associated with a different return type — such as a business, nonprofit, trust, or any other entity return — Filed will not be able to process it. What to do: Confirm that the return you are attempting to prepare is a 1040. If you need support for other return types, please reach out to Filed to discuss your options.

6. Client ID Not Found

In some cases, Filed's system may not be able to automatically identify the correct client ID in your tax software. This can cause the return to pause while waiting for manual input.

What to do: Manually enter the correct client ID when prompted, then re-trigger the return.

7. Other Issues

If the pop-up message describes an issue not listed above, follow the instructions provided in the message. If you are unable to resolve it, please contact Filed support for further assistance.