Troubleshooting & FAQs
Quick solutions to common issues and answers to frequently asked questions about Filed.
Articles
- Filed Feedback Program
- Is my client data secure?
- Why is my return stuck in "Processing" for several days?
- What if I need to upload additional documents for a client?
- Will my existing software bill me to integrate with Filed?
- Frequently Asked Questions
- How much does filed cost? What's a credit?
- Why did my return show a system issue or error during processing?
- When will I get charged?
- Can I edit and review Filed AI's work?
- How does Filed work?
- My return is showing "Paused" — what does that mean and how do I fix it?
- Should I upload K-1s to Filed if they are already imported directly in CCH Axcess?
- Does Filed have a client portal?
- What forms and documents can I send to Filed?
- How do I download and upload .DAT files in bulk for CCH Axcess?
- Getting support at Filed
- Why did the return complete with zero/blank entries after data entry was marked done?
- How does Filed AI extract and process K-1 Data?